Returns
Please choose carefully
Please read the description, measurements and photographs closely before ordering. Nothing on this page affects the statutory rights set out below.
Faulty or misdescribed items
If a piece is faulty or not as described, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
Cancelling an online order
Under the Consumer Contracts Regulations 2013, online orders may be cancelled within fourteen days of delivery by a clear statement to us (an email to hello@aelfaco.com is fine), with a further fourteen days to return the piece.
Returns process
- Tell us you wish to cancel within fourteen days of delivery, or report a fault.
- Return the piece unused, unworn and in its original condition within fourteen days of cancelling.
- Return postage is your responsibility, unless the piece is faulty or not as described.
- Use a tracked and insured service — the piece remains your responsibility until we receive it.
Refunds
Once we receive the returned piece, or proof that you have sent it back, we will refund you within fourteen days — the price plus the cost of the least expensive standard delivery we offered. If a piece has been worn, washed, altered or otherwise handled beyond what is needed to check its nature and fit, we may reduce the refund to reflect the loss in value, which for a one-of-a-kind piece can be substantial. Where a piece is faulty or not as described, your return postage is refunded too.
How to start a return
Please get in touch to arrange a return or raise an issue.